Refund and Cancellation Policy

1. Summary

Pitch2Sale is a subscription service operated by Rythm Infotech Pvt Ltd. You can cancel at any time. When you cancel, you keep access until the end of the period you have already paid for, and you are not charged again. We do not give refunds for the current period, except in the cases listed in section 5.

2. How you pay

• Paid plans are billed in advance, monthly or yearly, depending on the plan you choose.
• Payments are collected through our payment processor, Cashfree Payments, as an auto-debit subscription. You authorise a mandate once (UPI Autopay, card mandate or eNACH) and each renewal is charged automatically on its due date.
• Customers in India are billed in Indian Rupees (INR) plus 18% GST. A GST tax invoice is emailed to you for every payment.

3. Cancelling your subscription

• Cancel anytime: go to Settings → Billing in your Pitch2Sale account and cancel your plan. There is no cancellation fee.
• Access until the period ends: your plan stays active until the end of the current paid period (month or year). After that it does not renew and no further payments are taken.
• Cancelling the mandate: you can also cancel the auto-debit mandate from your UPI app or with your bank. This stops future renewals in the same way.
• Your data is handled after cancellation as described in our Terms and Conditions.

4. No refunds for the current period

Because you can cancel at any time and keep access until your paid period ends, we do not refund or credit the current period. This includes partial months, unused time on a yearly plan and unused seats.

5. When we do refund

We refund the full amount of a charge to your original payment method if:

• you were charged twice for the same period (a duplicate charge);
• you were charged in error, for example after a confirmed cancellation or for the wrong amount; or
• a refund is required by applicable law.

Once we confirm the error, the refund is issued to the original payment method within 7 to 10 working days. Your bank or card issuer may take a few extra days to show it on your statement.

6. Failed renewal payments

If a renewal payment fails, your account may become read-only after a grace period, until the payment is made. Paying the due amount restores full access.

7. Changing your plan

Upgrades and downgrades take effect from the start of your next billing cycle. We do not prorate charges for plan changes.

8. Contact us

For any billing question, a refund request or a charge you do not recognise, email support@pitch2sale.com with your account email and the payment details. We reply within 2 working days.