Terms and Conditions

1. Acceptance of Terms

By accessing or using CRM Platform ("Service"), operated by CRM Platform ("we," "our," or "us"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all users of the Service, including administrators, team members, and any person who accesses the Service on behalf of an organization.

2. Description of Service

CRM Platform is a customer relationship management platform that provides tools for sales management, lead tracking, communication, invoicing, project management, proposal generation, and related business operations. The Service includes web applications, APIs, integrations, and any associated documentation.

3. Account Registration

• You must provide accurate, complete, and current information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorized use of your account.
• You may not share your account credentials with others or allow multiple people to use a single account.
• Account access may require approval from your organization administrator before you can use the Service.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Organization Accounts

When you create or join an organization on CRM Platform:

• The organization administrator has control over all data within the organization, including the ability to manage users, roles, and permissions.
• Organization administrators may grant or revoke your access at any time.
• Data you input into the Service within an organization belongs to that organization.
• If your access is revoked, you may lose access to data associated with that organization.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, national, or international law or regulation.
• Send unsolicited bulk communications (spam) through the platform's email, SMS, or calling features.
• Upload or transmit viruses, malware, or any malicious code.
• Attempt to gain unauthorized access to other accounts, systems, or networks.
• Interfere with or disrupt the integrity or performance of the Service.
• Scrape, crawl, or use automated means to access the Service without our written consent.
• Use the Service to store or transmit content that infringes intellectual property rights.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the AI features to generate harmful, misleading, or fraudulent content.

6. Communication Features

The Service includes email, SMS, calling, and other communication features. When using these features:

• You must comply with all applicable anti-spam laws (CAN-SPAM, GDPR, TCPA, and others).
• You must obtain proper consent before sending communications to contacts.
• You must honor unsubscribe requests promptly.
• You are solely responsible for the content of communications sent through the Service.
• Call recording features must be used in compliance with applicable consent laws in your jurisdiction.

7. AI-Powered Features

The Service includes AI-powered features for lead scoring, email drafting, proposal generation, and other functions. By using these features:

• You acknowledge that AI-generated content is provided as a draft and requires human review before use.
• You are responsible for reviewing, editing, and approving all AI-generated content before it is sent or published.
• We do not guarantee the accuracy, completeness, or appropriateness of AI-generated content.
• AI features may use anonymized and aggregated data to improve the Service.

8. Payment and Billing

• Certain features of the Service require a paid subscription.
• Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan.
• All fees are non-refundable except as required by applicable law or as explicitly stated in our refund policy.
• We reserve the right to change pricing with 30 days' prior notice.
• Failure to pay fees may result in suspension or termination of your access to paid features.
• Payment processing is handled by third-party providers (Stripe, Razorpay). Your use of these services is subject to their respective terms.

9. Data Ownership and Licensing

• Your Data: You retain all ownership rights to the data you input into the Service. We do not claim ownership of your data.
• License to Us: You grant us a limited license to use, store, and process your data solely to provide and improve the Service.
• Our Intellectual Property: The Service, including its software, design, features, and documentation, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service.
• Feedback: If you provide feedback or suggestions about the Service, we may use them without obligation to you.

10. Third-Party Integrations

The Service integrates with third-party services including Google, Microsoft, Twilio, Stripe, and Razorpay. Your use of these integrations is subject to the respective third party's terms of service. We are not responsible for the availability, accuracy, or practices of third-party services.

11. Service Availability

• We strive to maintain high availability but do not guarantee uninterrupted access to the Service.
• We may perform scheduled maintenance with reasonable advance notice.
• We are not liable for any downtime, data loss, or service interruptions caused by factors beyond our reasonable control.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
• We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless CRM Platform, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

14. Termination

• You may terminate your account at any time by contacting us or using the account deletion feature.
• We may suspend or terminate your access at any time for violation of these Terms, with or without notice.
• Upon termination, your right to use the Service ceases immediately.
• We will retain your data for 90 days after termination, after which it will be permanently deleted unless retention is required by law.
• Sections regarding liability, indemnification, and dispute resolution survive termination.

15. Dispute Resolution

Any disputes arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration authority in your jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Delhi NCR, India.

18. Contact Us

If you have questions about these Terms and Conditions, please contact us at: